Refund and Returns Policy
1. Introduction
Welcome to Bio Dreams, your trusted source for high-quality cleaning products. We are committed to your satisfaction and stand behind the quality of our products. This Refund and Returns Policy outlines our guidelines for returns and refunds.
2. Types of Products Sold
Bio Dreams specializes in offering a wide range of cleaning products to meet your household and commercial cleaning needs.
3. Returns and Refunds Policy
- Refund and Return Eligibility: Bio Dreams does not offer refunds, returns, or replacements for products unless they are damaged upon arrival. We will accept returns and process refunds or replacements only if the product is reported as damaged within 2 days after receiving the product.
- Reporting Damaged Products: To request a return or refund for a damaged product, please contact our customer support team within 2 days of receiving the product. You can reach us at [customer support email or phone number]. We may request photographic evidence of the damage to assist with the resolution process.
- Return Shipping Costs: Please note that customers are responsible for the return shipping costs of the damaged product. We recommend using a trackable shipping service to ensure the safe return of the item.
4. Damaged or Defective Products
If you receive a product from Bio Dreams that is damaged or defective, please follow our “Reporting Damaged Products” instructions mentioned in section 3. We will work diligently to resolve the issue by either providing a refund or sending a replacement product, as per your preference.
5. Incorrect Orders or Shipping Errors
In the rare event that you receive the wrong item due to a shipping error on our part, please contact us immediately. We will arrange for the correct item to be shipped to you at our expense.
6. Restocking Fees
Bio Dreams does not charge any restocking fees for returned items.
7. Digital or Downloadable Products
Bio Dreams does not sell digital or downloadable products; therefore, this section does not apply to our business.
8. Returns and Refunds Processing
We strive to process returns and refunds promptly. Once we receive the returned item and verify its condition, we will initiate the refund or replacement process. You will be notified via email about the status of your return or refund.
9. International Customers
For international customers, our Refund and Returns Policy applies in the same manner as for domestic customers. However, please be aware that return shipping costs may be higher for international returns.
10. Contact Information
If you have any questions or need assistance with a return or refund, please contact our customer support team at info@biodreams.in. We are here to help you